Shopee scams

Fake Shopee messages want your OTP, password or ShopeePay PIN, or try to get you to pay outside the Shopee app. Shopee says it only emails from its @shopee.com domain.

Check a Shopee link

How to report a Shopee scam

If you shared account or personal details, tell Shopee straight away. Shopee runs a separate help centre in each country; this is the Singapore route.

  • Shopee Customer Service (Singapore): In the Shopee app, go to Me, then Chat with Shopee, then Chat with Live Agent.
  • If you gave account or personal details to a suspicious third party: Contact Shopee Customer Service by internet call.

Then get the fake site taken down: report the phishing link.

What Shopee says

  • Shopee says not to respond to messages that do not come through official channels, such as email from its @shopee.com domain or a verified social media account.
  • Shopee says it will never ask for your password, OTP, password reset links or card details outside the Shopee app.
  • Shopee says genuine sellers will never ask you to pay outside the Shopee app, including for a higher shipping fee.
  • Shopee says it does not recruit staff through messaging platforms, has no 'Online Purchasing Agent' role, and will never ask for advance payment to work with it.
  • Shopee says not to scan QR codes, open suspicious links or download attachments from messages, even messages inside the Shopee app.

Shopee's own warning page: [Scam Advisory] How do I protect myself from scams?

What fake Shopee messages look like

  • Calls, emails and texts pretending to be SingPost that ask for bank details or a fee to release a parcel
  • QR code or off-app payment scams by fake sellers
  • Parcel scams demanding extra shipping fees outside the app
  • Lucky draw scams asking for OTPs and card details

Real Shopee websites end in

  • shopee.sg
  • shopee.com

Checked against Shopee's own pages on 2026-10-19 (first published 2026-10-10): 1, 2. Not affiliated with Shopee.