Shopee scams

Scammers send emails, texts and links that look like they come from Shopee, to take your password, card details or money. Here is how to tell a fake from the real thing, and how to report one so it gets taken down.

Got a Shopee message you are not sure about?

Don't click the link in it. Paste the link into ScamX and we'll tell you whether it really goes to Shopee.

Check the link

The real Shopee addresses

Shopee's own sites end in:

  • shopee.sg
  • shopee.com

Read the address up to the first single slash: it must end with one of these. An extra word, a different ending or a shortened link means it is not Shopee, however real the page looks. When in doubt, type the address yourself or use the Shopee app.

What fake Shopee messages look like

  • Delivery texts (SPX Express, NinjaVan and others) saying your address is incomplete, with a link
  • QR code or off-app payment scams by fake sellers
  • Parcel scams demanding extra shipping fees outside the app
  • Lucky draw scams asking for OTPs and card details

What Shopee says

  • Never share your OTP, password or ShopeePay PIN; Shopee will never ask for them.
  • Only trust official channels, such as email from @shopee.com addresses.
  • Keep every transaction inside the Shopee app or website.

How to report a Shopee scam

  1. If you shared account or personal details, tell Shopee straight away. Shopee runs a separate help centre in each country; this is the Singapore route. In the Shopee app, go to Me, then Chat with Shopee, then Chat with Live Agent.
  2. Get the fake site taken down. Scan the link: the report names the company hosting it and the registrar of its domain, with a ready-written message for each.
  3. Put a warning in front of everyone else. Report the link to Google Safe Browsing and Microsoft SmartScreen.
  4. If you lost money or shared details, call your bank first, then report it to the police or your national fraud line. Where to report in your country.

Shopee's reporting route checked against Shopee's own page on 2026-10-10. ScamX is not affiliated with Shopee.