DHL scams

Scammers send emails, texts and links that look like they come from DHL, to take your password, card details or money. Here is how to tell a fake from the real thing, and how to report one so it gets taken down.

Got a DHL message you are not sure about?

Don't click the link in it. Paste the link into ScamX and we'll tell you whether it really goes to DHL.

Check the link

The real DHL addresses

DHL's own sites end in:

  • dhl.com

Read the address up to the first single slash: it must end with one of these. An extra word, a different ending or a shortened link means it is not DHL, however real the page looks. When in doubt, type the address yourself or use the DHL app.

What fake DHL messages look like

  • Emails and graphics misusing the DHL name, usually about goods sold online where payment is asked for before delivery

What DHL says

  • The only payments DHL asks for by email or text are customs duties and taxes, and a one-time code is sent first to the contact details the recipient registered.
  • DHL investigates every report but generally does not reply.

How to report a DHL scam

  1. Tell DHL. Fake DHL emails, texts, websites or social media accounts: [email protected].
  2. Get the fake site taken down. Scan the link: the report names the company hosting it and the registrar of its domain, with a ready-written message for each.
  3. Put a warning in front of everyone else. Report the link to Google Safe Browsing and Microsoft SmartScreen.
  4. If you lost money or shared details, call your bank first, then report it to the police or your national fraud line. Where to report in your country.

DHL's reporting route checked against DHL's own page on 2026-10-10. ScamX is not affiliated with DHL.