Netflix scams

Scammers send emails, texts and links that look like they come from Netflix, to take your password, card details or money. Here is how to tell a fake from the real thing, and how to report one so it gets taken down.

Got a Netflix message you are not sure about?

Don't click the link in it. Paste the link into ScamX and we'll tell you whether it really goes to Netflix.

Check the link

The real Netflix addresses

Netflix's own sites end in:

  • netflix.com

Read the address up to the first single slash: it must end with one of these. An extra word, a different ending or a shortened link means it is not Netflix, however real the page looks. When in doubt, type the address yourself or use the Netflix app.

What fake Netflix messages look like

  • Emails or texts asking for your Netflix email, phone number, password or payment method
  • Websites, apps or phone numbers pretending to be Netflix customer service

What Netflix says

  • Netflix will never ask for card numbers, bank details or passwords by text or email.
  • Netflix will never ask you to pay through a third-party vendor or website.
  • If you clicked a link, change your Netflix password, and call your bank if you entered payment details.

How to report a Netflix scam

  1. Tell Netflix. Forward the email or text, or send the fake website, app or phone number: [email protected].
  2. Get the fake site taken down. Scan the link: the report names the company hosting it and the registrar of its domain, with a ready-written message for each.
  3. Put a warning in front of everyone else. Report the link to Google Safe Browsing and Microsoft SmartScreen.
  4. If you lost money or shared details, call your bank first, then report it to the police or your national fraud line. Where to report in your country.

Netflix's reporting route checked against Netflix's own page on 2026-10-10. ScamX is not affiliated with Netflix.