Canada Post scams

Fake Canada Post texts say a parcel is on hold for unpaid fees and ask for your card details. Canada Post says it never texts or emails to ask for payment to release a delivery.

Check a Canada Post link

How to report a Canada Post scam

Canada Post says you don't need to report scam messages to it. Instead:

  • Forward spam texts to your phone provider (SPAM on most keypads): text 7726
  • Canadian Anti-Fraud Centre, if you think you have been a victim of fraud: 1-888-495-8501

Then get the fake site taken down: report the phishing link.

What Canada Post says

  • Canada Post says its tracking and mail texts only come from 272727 or 55555, and only if you signed up. Customer support may also text from 613-734-1002 or 613-734-1004.
  • Canada Post lists its real email senders, including donotreply-nepasrepondre@notifications.canadapost-postescanada.ca, donotreply-nepasrepondre@communications.canadapost-postescanada.ca and [email protected].
  • Canada Post says it will never email or text to ask for card or banking details, or for payment to release or track a delivery.
  • Canada Post says that when it tries to deliver, it leaves a delivery notice card at your door or in your mailbox. It does not email you unless you asked it to.
  • Canada Post says the safest way to check for fees such as duty and taxes is to track your item on canadapost-postescanada.ca or in the Canada Post app.

Canada Post's own warning page: Support: Recognizing spam, fraudulent emails and text messages | Canada Post

What fake Canada Post messages look like

  • Emails saying Canada Post tried to deliver a package, asking you to click a link
  • Texts saying a delivery is on hold for unpaid shipping fees, with a payment link

Real Canada Post websites end in

  • canadapost-postescanada.ca
  • canadapost.ca

Checked against Canada Post's own pages on 2026-10-19 (first published 2026-10-10): 1. Not affiliated with Canada Post.