Chase scams

Scammers send emails, texts and links that look like they come from Chase, to take your password, card details or money. Here is how to tell a fake from the real thing, and how to report one so it gets taken down.

Got a Chase message you are not sure about?

Don't click the link in it. Paste the link into ScamX and we'll tell you whether it really goes to Chase.

Check the link

The real Chase addresses

Chase's own sites end in:

  • chase.com

Read the address up to the first single slash: it must end with one of these. An extra word, a different ending or a shortened link means it is not Chase, however real the page looks. When in doubt, type the address yourself or use the Chase app.

What fake Chase messages look like

  • Calls claiming there is fraud on your account and telling you to move money
  • Spoofed caller ID, emails and texts made to look like they come from Chase
  • People on social media asking for payment by Zelle or wire

What Chase says

  • Real banks never ask you to move money to fix a fraud problem.
  • If unsure, call the number on the back of your card.
  • Treat Zelle, wires, gift cards and crypto like cash: once sent, you probably won't get it back.

How to report a Chase scam

  1. Tell Chase. Forward the suspicious email: [email protected]. Or: Report fraud on personal checking, savings or debit cards (option 8): 1-800-935-9935. Or: Report fraud on personal credit cards (option 2): 1-800-955-9060.
  2. Get the fake site taken down. Scan the link: the report names the company hosting it and the registrar of its domain, with a ready-written message for each.
  3. Put a warning in front of everyone else. Report the link to Google Safe Browsing and Microsoft SmartScreen.
  4. If you lost money or shared details, call your bank first, then report it to the police or your national fraud line. Where to report in your country.

Chase's reporting route checked against Chase's own page on 2026-10-10. ScamX is not affiliated with Chase.