How to report a phishing site to Squarespace

How to reach them

• Include the URL and screenshots that show the problem

Reporting to Squarespace, step by step

1. Note the full address of the scam page and take screenshots of it. Squarespace asks for the site URL and any specific details or screenshots that help it find the problem.
2. Email [email protected]. Squarespace's Acceptable Use Policy says violations can be reported directly to that address.
3. Squarespace's help article also links a phishing and pharming form (support.squarespace.com, ticket_form_id=23532118441357). The form's own text is written for domains registered with Squarespace and asks you to check that first, so it fits best when the scam site also uses a Squarespace domain.
4. In your message, point out which rule the site breaks, for example the Acceptable Use Policy ban on phishing and on impersonating a company.
5. If the site copies a logo or brand you own, Squarespace has separate trademark and copyright report forms linked from the same help article.
6. If you lost money, Squarespace's article suggests also reporting the crime to the Internet Crime Complaint Center.

What Squarespace asks you to include

• The URL of the Squarespace site, including the specific page.
• Screenshots of the fake page. The phishing form says a screenshot must be attached and that without visual evidence Squarespace will be unable to take action.
• Specific details: what the page pretends to be and what it asks visitors for.

What Squarespace can do

• Squarespace's Acceptable Use Policy says that if it decides the services were misused, it may remove any content or suspend or terminate the account or the sites, without notice to the site owner.
• Squarespace says it investigates all reports and deals with each one individually based on the kind of abuse.
• For trademark and copyright notices, Squarespace says its response may include removing or restricting access to the material.

What Squarespace cannot do

• Squarespace says it reserves the right to enforce, or not enforce, its Acceptable Use Policy at its own discretion, so a report does not oblige it to act.
• Squarespace notes that its abuse article is not legal advice and that it does not give advice on the laws that apply to a site.

What happens after you report

• Squarespace says it reviews each report and handles it according to the nature of the abuse.
• The report form says a member of the team will respond as soon as possible, if applicable. Squarespace does not promise a reply in every case.
• For trademark and copyright notices, Squarespace says details you give may be forwarded to the user who posted the content or to the site owner.

Write the report

Paste the link, phone number or email address and we'll write the message for Squarespace. You send it yourself.

Is the domain also registered with Squarespace Domains?

This page is about content on Squarespace's servers. If the domain name itself is registered with Squarespace Domains (the Registrar line in a WHOIS lookup shows it), the registrar route is the one that can suspend the name. Report to both when the same company does both jobs.

Not sure who hosts the site?

Scan it: we'll identify the host and registrar and give you the routes that apply.